Cancellation made up to 72 hours before the booked date incur no charges. Thereafter, the deposit may be retained.
Cancellation with less than 72 hours’ notice may result in the total amount for the booked accommodation being charged, UNLESS we can on sell the unit.
Cancellation due to Covid-19 changes in alert level or traffic light system can be made on the day.
Bookings cancelled after 4.00pm on day of check in will be charged in full unless the room can be on sold.
Without a credit card number your booking will not be confirmed unless prior arrangement has been made.
Thank you for booking with ASURE Colonial Lodge Motel, Napier.
Terms and Conditions
Check-in is available from 2pm on the day of arrival. Check-out time is 10am on the day of departure. Early check-in and/or check-out is by arrangement only.
Please settle your account the night before if you are departing early.
Payment for all accommodation must be made in full on the day of departure (if not already done so).
Overdue/recovery charges may be made if your account is not paid on time.
No visitors are allowed in rooms after 10.00pm.
Smoking is not allowed in any of our units. (outside is ok) If you do smoke inside, then you may be charged appropriate cleaning and loss of income charges.
No strong smelling food to be cooked in our units (Any damage to the unit or property or smells which make our unit unusable may be charged, plus a charge for any resultant loss of income if applicable)
We have a policy of not allowing the following guests, Prostitutes, (working from our motel) Patched Gang Members, or Pets.
Any damage done (but not due to normal wear and tear) in a unit or property is payable by the guest plus a charge for any resultant loss of income if applicable.
Guests are expected to respect the rights of other guests
We are unable to accept responsibility for damage or theft to any personal belongings including motor vehicles and their contents
Force Majeure ASURE Colonial Lodge Motel will not be in any breach of this agreement or in any way liable, if it is prevented from complying with the supply of accommodation and other related services by reason of Act of God, Act of Public Enemy, War, Earthquake, Riot, Fire, Storm, Flood, Explosion, Pandemic and Compliance with any Law or Government Restraint Order, Rule Regulations, Strikes, Lock Outs or any other cause not reasonably within the control of the motel.
We do not provide WINZ quotes or Emergency Housing.